Restaurant Casework

Oak Street Manufacturing’s Quick Ship and Made-to-Order (MTO) Restaurant Casework course is designed to equip dealers with the product knowledge and positioning strategy required to confidently quote, specify, and sell both standard and fully customized solutions.

In this module, you will gain a clear understanding of the operational differences between Quick Ship and MTO programs — including lead times, finish options, construction specifications, and customization capabilities. You will learn when to leverage Quick Ship for fast-turn projects with predefined laminate selections and streamlined configurations, and when to position Made-to-Order casework for projects requiring tailored dimensions, specialty finishes, integrated storage solutions, or brand-specific design elements.

This course also reinforces a critical competitive advantage: Oak Street’s ability to engineer and manufacture virtually any commercial casework solution. From soda stations and buffet units to hostess stands, salad stations, and custom cabinetry builds, you will learn how to identify opportunities where customization creates value for your customer while maintaining manufacturing feasibility.

By completing this course, you will be able to:

• Differentiate Quick Ship vs. MTO casework programs with precision

• Accurately communicate lead times and specification parameters

• Identify when customization is required versus when standard options suffice

• Ask the right discovery questions to ensure accurate quoting

• Confidently position Oak Street as a flexible, solutions-driven manufacturing partner

Successful completion ensures you can align customer expectations with production capabilities—ultimately reducing revisions, improving quote accuracy, and increasing close rates.