It’s essential that customers carefully follow Oak Street Manufacturing’s freight instructions to ensure their orders arrive safely and that any issues can be resolved quickly. Inspecting all shipments at delivery, noting and documenting any visible or hidden damage on the Bill of Lading, and contacting an Account Manager right away are key steps in protecting your investment and preserving the right to file a freight claim. Failure to follow these procedures may result in additional fees or lost claim eligibility, so prompt and accurate inspection is critical.