Terms & Conditions • New Accounts • Pricing • Estimates & Quotes • Purchase Orders • Deposits & Prepayments • Billing • Minimum Order Fees • Samples • Matching Orders • Product Specifications • Order Changes • Storage Fees • Cancellations • California Proposition 65 • Shortage of Goods • Returned Goods • Backorders • Outdoor Use • Tracking Shipments • Preferred Carriers • Freight Claims • Freight • Scheduled Delivery • Printed Material • Credit Card Payments • Collection Costs • Warranty • Swivel Warranty • Vinyl & Upholstery Warranty • Solid Wood, E*Wood, & ProWood Table Top Warranty
Terms & Conditions
Orders will not be scheduled or entered into production until an account has been established or made current. Accounts past due are subject to finance charges of 1.5% per month (18% annually) or the maximum rate allowed by law. Credit terms are subject to change without notice. Customers will be liable for any costs incurred in the event the account is placed for collection. Return checks are subject to a $25.00 return check charge. Orders paid via credit card will incur a 3% convenience fee. Any past due balances paid via credit card will incur a 4% convenience fee.
- Credit Card – Mastercard, Visa or Discover
- Wire Transfers
- ACH Payments
- Cash In Advance – Full payment for product and freight before shipping orders.
- Performa – A 50% deposit is required to begin production with the remaining balance due prior to the shipment of the order.
Oak Street Manufacturing operates on a made-to-order basis, therefore all credit requirements must be satisfied before the order can be scheduled into product.
To apply for an open account, complete Oak Street Manufacturing’s credit application. All accounts must provide tax exempt documentation for the resale of restaurant furniture to receive dealer pricing or ship orders.
All purchase order must be submitted in writing via fax, mail or e-mail. Each purchase order must be on letterhead and bear the buyer’s name. To avoid duplication of a faxed order, do not mail a confirming copy. A verification of approval is necessary. Dealers are responsible for providing the acknowledgement, signing and faxing it back before production begins. Please note that the estimated lead time begins after all approvals are received.
Deposits & Prepayments
For customers with open terms, all custom purchase orders over $5,000.00 will require a 50% deposit. For prepay customers, all customer product purchase orders will require prepayment in full. Order will process on receipt of deposit or payment. Any custom orders placed on hold during the production process will result in additional lead time.
Minimum Order Fees
All custom laminate table top orders in quantities less than 4 will be charged a small order fee. All solid wood table top orders in quantities less than 5 will be charged a small order fee.
When matching a previous shipment, detailed information must be stated on the new purchase order. Please include a customer’s original purchase order, Oak Street’s original invoice number, and sales order number and approximate ship date. Some necessary materials may no longer be available. If matching a previous order is impossible due to unavailable materials, the customer will be notified.
Designs & specifications are subject to change without notice. All weights are approximate. Dimension & drawings are nominal. Standard colors & finishes are subject to change without notice.
California Proposition 65
California's Proposition 65 entitles California consumers to special warnings for certain products that contain chemicals above certain threshold levels.
The general Proposition 65 notice is as follows: WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Proposition 65 notice for wood products is as follows: WARNING: Drilling, sawing, sanding or machining wood products generates wood dust, a substance known to the State of California to cause cancer. Use a respirator or other safeguards to avoid inhaling wood dust.
Shortage of Goods
The customer must note any shortage of cartons or products on the delivery receipt BEFORE accepting delivery from the freight company. Oak Street Manufacturing affirms all products are inspected & the number of pieces being shipped is noted on the freight bill of lading. If the customer does not inspect & note shortages on the delivery receipt, Oak Street Manufacturing is not responsible for replacing shorted items until a freight claim has been issued & approved by the freight company. If the customer needs items immediately, the items will be replaced at the customer’s expense. Oak Street Manufacturing will reimburse those expenses when the freight claim is approved.
No merchandise can be returned without Oak Street Manufacturing’s return authorization. If return authorization is granted, the authorization number must be shown on the outside of the carton. A copy of the related invoice must be included & returned within 30 days of the date of the related invoice. Return authorizations will not be issued after 30 days from the original date of invoice. Merchandise must be shipped prepaid in new & unused condition, not damaged & in original carton or packaging. All authorized returns are subject to a 25% restocking fee. Customers deductions are a related invoice will not be honored & those amounts will be considered past due. Customer deductions from the related invoice will not be honored & those amounts will be considered past due. Credit memos will be mailed or faxed & can be deducted from a future invoice. Return authorization numbers expire 30 days after being issued.
Oak Street Manufacturing will notify customers of backordered items. Customers will have the option to cancel backordered items if they will delay the shipping of an in-house order. If customers choose to have items ship upon arrival, the items will be shipped at customer’s expense.
All products intended for indoor use only unless specifically labeled as outdoor furniture, granite tops or DuraFinish bases. Placement of indoor furniture outdoors nullifies all warranties.
Oak Street Manufacturing preferred carriers are: FedEx Ground, Midwest Motor Express, YRC Fright, N & M Transfer, R & L Carriers, Estes Express, Old Dominion, Panama Transfer & USF.
The recipient has the right to inspect all shipments before signing any bill of lading. In the event an order arrives damaged, incomplete or overstated, the customer is required to make the appropriate notations on the delivery receipt BEFORE the bill of lading is signed. Please note all boxes leave Oak Street damaged-free. Products in boxes with damage are re-boxed. Report any product or quantity discrepancies to the carrier and to Oak Street Manufacturing immediately and note issue of bill of lading to allow for inspection and prompt issue resolution. When freight claim issues arise with a customer’s designated carriers, the customer is responsible for filling freight claims. In the case of concealed damages, the customer is responsible for contacting either the carrier upon discovery of the damage or shortage of goods. Oak Street Manufacturing will not be held responsible for any concealed damage claims. For more detailed information regarding how to properly accept freight shipments, click here.
Due to a large volume of outbound freight, Oak Street Manufacturing has been able to negotiate outstanding freight programs with our primary LTL AND FULL TRUCK LOAD freight carriers. Freight will be prepaid and added unless the dealer specifies differently. The customer is responsible for providing detailed and correct destination shipping information. Additional charges due to incorrect or insufficient shipping information will be billed to the customer. Third party billing and drop shipping is available upon request. Please have personnel on hand to receive shipments. Drivers are not obligated to assist in the unloading of product. It is the driver’s responsible to get the freight to the rear of the trailer only. Inside or life gate delivery is not included but available upon request FOR AN ADDITIONAL CHARGE. To ensure the best freight rates and shipping safety, some items ship with simple assembly required. Oak Street Manufacturing will schedule pick-ups according to the manufacturing schedule and customer delivery needs, but is not responsible for freight estimated transit times. Guaranteed delivery dates are available for a charge. Freight quotes are estimates only based on fuel surcharges and discounts on the date of the estimate. Oak Street Manufacturing will determine the best freight call to ship all products. Will call pick-ups may be made at ANY Oak Street Manufacturing FACILITY - Please clearly note WILL CALL on the purchase order. The customer will be notified once the shipment is available.
Ship date estimates are shown on all sales order acknowledgements. Our best efforts are made to schedule each order based on the customer’s requirements. Shipment of an order may be delayed if credit terms have not been satisfied or the account is not current. The scheduled ship date is subject to change due to weather, strikes, accidents, material availability and other factors beyond Oak Street Manufacturing’s control. Guaranteed delivery dates available for additional freight charge.
Oak Street Manufacturing is not responsible for typographical or printing errors in our catalog. All such errors are subject to correction. Due to the catalog printing process, colors shown may not be exact.
Credit Card Payments
Oak Street Manufacturing accepts Mastercard, Visa and Discover cards as methods of payment. There is a 3% credit card processing fee rendered at time of shipment and invoicing. If payment is made after time of shipment and invoicing Oak Street Manufacturing reserved the right to charge a service fee of 4% upon receipt of payment.
By placing a purchase order with Oak Street Manufacturing, all customers agree to become responsible for any collection costs associated with invoices that go past payment terms.
All Oak Street Manufacturing products are warrantied for indoor use with the exception of outdoor furniture and granite table tops when paired with Oak Street outdoor bases. Oak Street Manufacturing warrants all of its products and their components shall be free of defects in material and workmanship for 12 months from the date of purchase with the exception of swivels and vinyls (see below). If any of these products is found to be defective in material or workmanship during the first 12 months after original purchase date and if the product or component has been properly installed and maintained by purchaser, Oak Street Manufacturing will, at its option, replace or repair the product or component only without charge. Any off-site warranty repair must be pre-approved by Oak Street BEFORE repair work begins in order to receive reimbursement. This warranty policy does not include installation or fright of the warranty items. This warranty does not apply to modified products or to those damaged by accident, abuse, neglect or misuse. When customers supplied its own vinyl or fabrics, or chooses unfinished products, there is no Oak Street Manufacturing warranty. The extent of Oak Street Manufacturing’s liability is limited to the purchase price of the product sold. In no event will Oak Street Manufacturing be liable for injury, loss or damage, whether direct, consequential or incidental, to persons or property arising out of the purchaser’s care or neglect. This warranty does not cover any items which have been in storage, freight damaged, improperly cared for or abused, neglected or misused.
Oak Street Manufacturing warrants import swivels for 90 days from the date of purchase. Domestic swivels are warranted for one year from date of purchase. If swivels are found to be defective in material or workmanship during their warranted period after original purchase date and if the product or component has been properly installed and maintained by purchaser, Oak Street Manufacturing will, at its option, replace the swivel only without charge. This warranty policy does not include installation or freight of warranty items. This warranty does not apply to modified products or to those damaged by accident, abuse, neglect or misuse.
Vinyl & Upholstery Warranty
Oak Street Manufacturing’s warranty covers only manufacturer’s flaws in vinyl and upholstery. Oak Street Manufacturing’s warranty does not cover damage or decreased performance caused by punctures, tears, excessive wear or color loss of any kind. Oak Street Manufacturing disclaims all liability for damage due to fabrication, installation or other labor related costs. When a customer supplies its own vinyl or upholstery, there is no warranty by Oak Street Manufacturing.
Solid Wood, E*Wood & ProWood Table Top Warranty
Finished products are warranted only to the original customer and only against defects in workmanship for a period of one year from the date of invoice. Oak Street Manufacturing’s liability and the customer’s sole remedy for any breach of such warranty, breach of contract or negligence regarding a product is limited to the purchase price of the product. We are not responsible for any incidental or consequential damages incurred as a result of defective product such as re-installation costs or breach of contract, nor are we responsible for special or punitive damaged. This warranty does not apply to any unfinished products, mineral oil products, or customer’s own materials used in manufacturing product. We provide no warranty for such products. Placement of glass sheets or vinyl coverings over the tabletop surface will also void the warranty. Except where noted, our products are not intended for outdoor use and no warranty is made with respect to goods used outdoors which are not intended for use outdoors. Even where our products are designed for outdoor use, our warranty is limited solely to defects in workmanship for a period of one year from the date of invoice. We do not warrant or represent that the products satisfy and fire code, other fire standard, or any other standard. This warranty does not cover any items which has been in storage, freight damaged, improperly cared for or abused, neglected or misused, nor does it cover any item repaired by someone other than one of our employees unless previously authorized by us in writing. We have the option of repairing or replacing any defective item. All claims under the above warranty must be made not later than the earlier of (A) a reasonable period after discovery of any condition that may lead to a claim (not to exceed 30 days) or (B) the date which is one year from the date of our invoice and for the product. It is the customer/user’s responsibility to maintain a 30% humidity level to accommodate Solid Wood, E*Wood and ProWood tops.
Oak Street Manufacturing’s written warranties above are in lieu of all other expressed or implied warranties and we expressly disclaim any and all implied warranties of merchantability or fitness for a particular purpose. There are no warranties which extend beyond the description of the product list.